- As seen on
-
-
-
-
At Original Parts Group, customer satisfaction is our top priority. That is why, if you are unsatisfied with a product or purchase, obtaining a refund or store credit is as easy as 1, 2, 3! While we do our best to offer high-quality products with detailed part descriptions, we understand that returns are sometimes necessary. We also understand that in addition to working on your project car, the last thing you want to do is to wait in line at the post office. Shop at ease and avoid the hassle with our simple returns process below.
It’s as easy as that! See our return policy page for more details regarding any return.
OSVALDO GONZALEZ
April 21, 2023 at 11:52 amHello I order floor mats with montecarlo logo and they ship wrong ones so last week
wednesday the th12th I received them on thursday the 13th I send the pkg. back and on Monday the 17th I spoke to an associate and said they were going to ship them asap which they did,I received today and again they sent me the wrong ones with El Camino logo,wanted to know whats going on am I going to get what I order for?
Please advise asap..
Jessica Bennett
May 3, 2023 at 2:28 pmHello, Thank you for reaching out. I apologize for the inconvenience. I will connect you with our Sales Supervisor for further assistance.
OSVALDO GONZALEZ
April 21, 2023 at 11:53 amWanted to know when is OPGI going to send my order correct ,its being twice already??
Jessica Bennett
May 3, 2023 at 2:36 pmOur Sales Manager has been advised about this issue and will be reaching out to rectify the issue. Thank you we appreciate your patience.
Michael
September 5, 2024 at 8:20 amI just received a second headliner from you. I know that you guys never have any stock and you say it will be delivered soon but to be honest if I waited for all the parts you said you had and then sent a notice later on when it was supposed to arrive that it in now on back order. I will never get this vehicle finished. I need to know what I have to do to get this item returned and my account credited back.
Jessica Bennett
September 9, 2024 at 8:05 amHello, Please contact customer service at 1-800-243-8355 and ask them for a RA as you received another headliner in error. Thy will be able to assist you with the return/refund. thank you!